Best for
Basic
Innovation teams and SMEs looking to rapidly deliver enterprise grade IoT services
Advanced
Enterprises looking for a fully rebrandable IoT platform-as-a service for enterprises or consumers
Enterprise
Enterprises that require full control and oversight of their IoT platform architecture and operations
Base price
Basic
100€/month
Advanced
Contact us
Enterprise
Contact us
Price per Device
(See device class pricing below)
Basic
0.5 - 500€ /month
Advanced
0.3 - 300€ /month (Volume discounting available)
Enterprise
0.3 - 300€ /month (Volume discounting available)
Deployment
Basic
Public cloud
Advanced
Public cloud
Enterprise
On premise or Dedicated cloud
Real‐Time Analytics with Smart Rules
Basic
yes
Advanced
yes
Enterprise
yes
Real-Time Data Visualisation with Custom Dashboards
Basic
yes
Advanced
yes
Enterprise
yes
Developer Tooling including APIs, SDKs and Documentation
Basic
yes
Advanced
yes
Enterprise
yes
Basic
yes
Advanced
yes
Enterprise
yes
Basic
yes
Advanced
yes
Enterprise
yes
Basic
1 tenant
Advanced
1 Enterprise tenant
Enterprise
1 Enterprise tenant + Platform management
Streaming Analytics, per Tenant
Basic
Advanced
yes
Enterprise
yes
Basic
Advanced
1 brand
Enterprise
Multiple brands (with optional add’l Enterprise tenants)
Basic
Advanced
yes
Enterprise
yes
Basic
Advanced
yes
Enterprise
yes
Technical Support
Basic
Basic support available 8x5
Advanced
Basic support available 8x5 · Crisis 24x7
Enterprise
Enterprise support available 24x7
Microservices
Basic
150€
Advanced
150€
Enterprise
150€
Cumulocity IoT Edge Connected
Basic
Advanced
250€
Enterprise
250€
Machine Learning
Basic
Advanced
300€
Enterprise
300€
Sub-Tenants
Basic
Advanced
250€
Enterprise
250-300€
IoT DataHub
Basic
Advanced
Enterprise
Contact us
Additional Enterprise Tenants
Basic
Advanced
Enterprise
Contact us
A
<1 per hour
Basic
0.5€
Advanced
0.02 - 0.3€
Enterprise
0.02 - 0.3€
B
1 - 6 per hour
Basic
2€
Advanced
0.1 – 1€
Enterprise
0.1 – 1€
C
6 per hour – 1 per min
Basic
5€
Advanced
0.3 – 3€
Enterprise
0.3 – 3€
D
1 - 6 per min
Basic
20€
Advanced
2 – 10€
Enterprise
2 -10€
E
6 per min – 1 per sec
Basic
100€
Advanced
10 – 50€
Enterprise
10 – 50€
F
>1 per sec
Basic
500€
Advanced
100 – 300€
Enterprise
100 – 300€

Frequently Asked Questions

What is the difference between a Tenant and an Enterprise tenant?

Tenant/Sub-Tenant: Tenants are physically separated data spaces with a separate URL, with a specific set of users, a separate application management and no sharing of data by default. Users in a single tenant share the same URL and the same data space.

Enterprise Tenant: An Enterprise tenant allows you to create and manage sub-tenants. For more information about the capabilities of an Enterprise Tenant, please refer to the following: cumulocity.com/guides/users-guide/enterprise-edition/

What is considered a device?

We focus on any device that is configured through and managed from Cumulocity IoT, including child devices. A “child device” is typically is not directly connected to the platform, but through an IoT gateway instead. A child device may not appear in the Device List but is still counted as a device.

Child device example: A modbus sensor connected through a Netcomm gateway or an OPC-UA device connected through the OPC-UA gateway.

What is a Device Class?
Device Classes are a categorization of devices defined by the average frequency of MEA’s (Measurements, Events, Alarms) a device sends within a specified time period. Each package (Basic, Advanced, Enterprise) has its own set of Device Class pricing.
How am I billed for Device Classes?
Depending on the package you select (Basic, Advanced, Enterprise), you are charged per device, per month where the price is dependent on the Device Class in which your devices are categorized. See Device Class chart for further details.
What is storage?
Cumulocity IoT stores inventory, measurements, alarms, audit logs, events and operations. Fourteen days of storage are included within all our packages. The total storage space required to store this data is used for billing. The current storage space is shown on the administration home page. For techies: The platform stores the raw data so typically it is smaller than the text sent over the normal REST APIs.
What is included in the Cumulocity IoT storage and why is this different from “pure” cloud storage?

Cumulocity IoT is more than a file sharing or archiving system. In contrast to normal file sharing services, Cumulocity IoT offers the following advantages:

The data that you store in Cumulocity IoT is stored on high performance storage systems (using SSD) with guaranteed I/O performance so that you can rapidly retrieve it. Compared to storage of data in hard disks, SSD storage with guaranteed performance is multiple times more expensive. It is replicated so that your data is always available, even in case some servers or disks fail. Data you write is immediately copied to another disk, where it is available in case the primary server or disk fails. This doubles the required storage space. It is indexed, so that you can efficiently visualize your data. For example, measurement data is indexed in multiple dimensions to quickly access data of a certain time period or a certain device. These indexes take up additional storage space.

The data is backed up every day.

Why is the storage space used greater than the mobile data traffic?
Cumulocity IoT does more than store the data as is. The mechanism to send data to Cumulocity IoT is optimized to reduce data traffic as much as possible. The mechanism to store data in Cumulocity IoT is optimized to retrieve data as fast as possible and store the data as safely as possible. The amount of space used in Cumulocity IoT is the total space in use, not the space added since the previous month. You can control the storage duration using Cumulocity IoT’s retention policy feature.
How am I billed for storage?
All pricing for Device Classes includes data storage for 14 days. Although adjustable by you, this is the default retention period. You are allocated 4KB of storage per your average daily MEAs for a 14-day period within each calendar month. Once you’ve gone over this amount, you will be charged for the additional storage consumption.
What if I need to store data for longer than 14 days?
Within Cumulocity IoT, you have the option to adjust your data retention period. If you need to store data longer than 14 days, simply adjust the retention period. Once adjusted, we will begin monitoring and billing for the additional storage monthly. If you know for certain that you will want to store data beyond 14 days, you can purchase additional storage at 100MB increments at a cost of 1 Euro per month (volume discounts may apply). At this time, there is no predictable limit to the amount of additional storage you can purchase.
What support do I get?
All customers receive Basic level support as outlined in our service level agreement. For Enterprise level support, contact us.
How does the trial work?
When you sign up for the free trial, you will get immediate access to Cumulocity IoT. The trial runs for 30 days. After 30 days, you have the option to convert it into a paid subscription of either a Basic or Advanced Package, which will preserve your data and configurations. You can cancel your trial or your subscription at any time. If you do not choose to convert your trial, your tenant will be suspended and the data will be deleted after 7 days.
How can I cancel my trial or my subscription?
You can unsubscribe any time by mailing to support@cumulocity.com or using the website form. The service is charged in advance for the month and not refunded when using only a part of the month. If you choose to end your trial or subscription, your tenant will be suspended at the end of the period and all your data will be removed from 7 days afterwards.
How will I be billed if I convert my Trial to a packaged purchase?
Your invoice will be sent at the beginning of each month by email, using the email address and billing information you provided when signing up.