Australia’s top grocer uses integration technology to stay ahead when it comes to customer services

Darmstadt, Germany - Software AG (Frankfurt MDAX: SOW), has extended a multi-year partnership with leading Australian supermarket chain, Woolworths, to help enhance its data-driven transformation. Woolworths will continue to use the webMethods integration platform from Software AG, which has helped it implement innovative initiatives including scan-and-go, digital electronic receipts and real-time stock-on-hand visibility.

Woolworths aims to stay ahead of customer expectations and always deliver new and innovative services. The organisation is well advanced in moving to a hybrid, multi-cloud environment, with workloads being migrated to both public and private clouds. webMethods’ new iPaaS offering is central to Woolworths’ Hybrid Integration Platform, which widens access to technology throughout the organisation. The ambition is for line-of-business and ‘domain’ specialists to have self-serve tools to make necessary changes and innovate in their area, reducing the reliance on rarer specialist technical skills.

John Hunt, Woolworths CIO, explained: “We operate in an increasingly connected and hybrid technology landscape. The ability to seamlessly access and integrate data across multiple platforms and environments, both cloud and on-premise, is fast becoming the ‘ticket to operate’. Our ongoing partnership with Software AG provides our organisation with the tools to effectively meet the ever-changing demands for data and agility.”

Sanjay Brahmawar, CEO at Software AG, added: “Woolworths is an iconic Australian brand and leader. It has been at the head of the grocery market in Australia for decades. At the same time it knows that transformation is never done and continuing to look at new opportunities or ways of working is the hallmark of a top business. Our platforms are helping Woolworths navigate through some of the complex changes that many organisations today face, as its moves into a multi-cloud environment. Having stability in that journey helps immeasurably, and that’s something Software AG is helping to provide.”

 

About Woolworths
Woolworths Group is Australia and New Zealand’s largest food and everyday needs retailer with more than 1,400 stores across the two countries and fast-growing eCommerce businesses. Woolworths Group's Australian Supermarkets, BIG W and Countdown (NZ) businesses are all united by a shared purpose of creating better experiences together for a better tomorrow.