The transformation of Telefonica
Reduce of processing time in 60%
Telefonica is using Software AG technology to, for instance, reduce the processing time of integrated and complex offers by 60 percent or experience a significant reduction in the incidence rate.
We opted for ARIS because it was the most complete tool. That gave us more guarantees.Enrique Ascaso, Telco 3.0 Project Director Telefonica
Telco 3.0 is a business transformation program based on the redesign of the process map, taking as reference the TM Forum frameworks.
Telefónica Spain wants to make Making Telco 3.0 the reference project in the transformation of the company.