Supply chain automation for distributors
The vending management service allowed Lyreco to monitor the live operational performance of the Nespresso machines and their usage so coffee capsules could be dispatched before they were needed and field technicians as soon as a critical fault was detected.
The Cumulocity IoT solution for our Nespresso Capsule Dispensers helped us to reduce out-of-order and out-of-stock situations to a minimum. At the same time we were able to reduce cost by improving our operational processes. Our employees now benefit from having a real-time view on machine data during daily work on customer sites, and via integration of the machine data into our SAP system.Raoul Marechal, Technics and Operations Manager Lyreco
Lyreco takes 61,000 orders a day for its catalogue of 8,500 products and constantly strives to reduce its ecological footprint in the fulfilment of each order whilst ensuring its high-levels of customer satisfaction are maintained. To achieve this Lyreco actively adopts world-class techniques (having gained ISO 9001 Quality Assurance and ISO 14001 Environmental Impact compliance) and promising technologies (with the Lyreco smartphone app launched in 2015).
Lyreco is a key supplier for Nespresso premium coffee and coffee machines for businesses. Offering a great quality cup of coffee shows you care about small detail and it creates a positive impression of your workplace. Studies have shown that a company that serves Nespresso cares about quality, customers and attention to detail and increases profitability.
Nespresso customers expect the highest quality from the product, the machine and the service. Lyreco sought to ensure that every Nespresso customer would always be served the highest quality whenever they desired, and in the most ecological way.